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Integration: RealVNC

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Category: Remote Desktop and Assistance

Company: RealVNC Limited

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RealVNC

RealVNC is the industry leader and founder in remote access space, having created the VNC protocol that is now the industry standard, with over 1 billion installs of VNC technology.

Every day, IT and helpdesk teams at more than 60,000 businesses worldwide trust our software to access their devices and equipment securely to deliver remote support and assistance.

With this integration, you can now use RealVNC Connect to connect to any of your workloads directly from the Acronis Cyber Protect Cloud Console.

Integration Guide Help Center Release Notes RealVNC Connect Benefits RealVNC Terms of Service

Provide responsive remote support to your customers

When tech issues bring business to a grinding halt, it’s time-to-resolution that matters. That means you really can’t afford to lose time with on-site visits or expecting end users to follow your instructions remotely.

With RealVNC Connect, you can quickly connect to your customers' workloads, directly from the Acronis Cyber Protect Cloud, giving you visibility and hands-on control to identify and resolve issues faster. Compatible with Windows, MacOS, Linux, and PiOS devices, this integration lets you provide extensive cover of your customers’ IT systems from a single, easy-to-manage solution.

Features

Start a remote session to any of your Acronis workloads

Launch secure connections to any of your workloads from within Acronis at the click of a button, letting you provide timely support to your customers.

Benefit from RealVNC Connect's built-in features

Our integration with Acronis gives you access to the extensive features of RealVNC Connect such as File Transfer, In-Session Chat, Remote Printing, and Screen Blanking.

Protect connections with end-to-end encryption

Every single connection is protected with up to 256-bit AES end-to-end encryption so you can be confident that any access to customers’ workloads is kept private and secure.

Toggle RealVNC Connect integrations by customers

You’re in the driving seat when it comes to which customers have RealVNC Connect enabled. Choose which of your customer accounts you need RealVNC Connect enabled for, and which you don’t.

Organize and customize remote access by customer

Manage multiple customers easily with a single RealVNC Connect account. Customers are organized into their own Teams, ensuring devices remain separate and private, all while making management simple with a single RealVNC Connect account.

Access devices, even if they're unattended

RealVNC Connect lets you access devices without needing a user to be present at them, giving you round-the-clock access to devices, even allowing you to plan routine servicing during quieter hours.

Monthly billing to match with your billing cycles

Get access to an exclusive version of our Premium plan for MSPs that offers a monthly billing cycle to flex with your changing needs as an MSP.

Note: Our Premium Plan is a 12-month contractual commitment, with a monthly billing cycle.

Additional Information

You will require a special RealVNC Connect subscription to use this integration. The RealVNC Viewer application needs to be installed on the device running the Acronis Cyber Protect Cloud console. The RealVNC Server app needs to be installed and licensed on the remote Acronis workloads that you wish to access.

RealVNC Limited

Company website

RealVNC Limited

productsupport@realvnc.com

+44 808 281 2668

Support website

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