When Halo PSA integration with Acronis Cyber protect Cloud is enabled, it can:
Customers
- Map HaloPSA customers to Acronis customer tenants.
- Provision and deprovision Acronis customer tenants.
Products
- Map HaloPSA recurring items to Acronis offering items.
- Provision and deprovision Acronis offering items, based on HaloPSA recurring invoices.
- Configure Acronis offering items, based on additional charges configuration of HaloPSA recurring invoices. Supported modes:Prepaid, Pay-as-you-go, Prepaid with overage
- Report Acronis offering item usage to HaloPSA recurring invoices.
Tickets
- Create HaloPSA tickets when Acronis alerts occur.
- Resolve and reopen HaloPSA tickets, based on Acronis alerts.
- Clear Acronis alerts, based on HaloPSA ticket status.