Integration with Evo Privileged Access Management (PAM)

Prevent ransomware before it ever reaches an endpoint. Instead of allowing end users to freely download software that could be malicious, enforce permission-based access through a centralized control system at your MSP. By managing what can and cannot be installed across every user and device, MSPs can reduce breach risk and deliver measurable security value to their customers.

Users don’t need admin access all the time, only when it’s justified. Evo’s End User Elevation removes always-on admin rights and replaces them with secure, tightly scoped, temporary elevation approved by the MSP. This reduces attack surface, limits ransomware risk, and preserves productivity through controlled, auditable access when legitimate tasks require it.

Removing always-on admin access initially reveals how often users try to do admin-level actions on their endpoints. Without End User Elevation, removing admin rights results in increased support tickets and a spike in technician solving elevation requests for end users. Evo streamlines this process by enabling a powerful, policy-based auto-approve or auto-deny system so end users can self-service elevation for approved actions. This reduces friction for the end user and dramatically reduces ticket volume, technician time, and operational overhead for MSPs.

What happens when a technician doesn’t know anything about the application a user is trying to install and can’t find any obvious information? Should it be approved or denied? Other solutions expose MSPs to unnecessary risk, especially when technicians lack full context about an application. Evo’s AI-powered analysis removes that liability automatically with an instantaneous summary, classification, cross-references threat data, and assigns a certainty score. Now, every decision is informed, consistent, and auditable, reducing human error, improving security posture, and protecting MSPs from the consequences of approving unknown or malicious applications.

Most elevation tools operate within the user’s existing session, leaving opportunities for malware, keystroke injection, or session hijacking. Evo is uniquely architected to perform elevations inside Windows Secure Desktop, isolating the elevated process from the user environment. This hardened approach prevents credential theft, blocks common attack techniques, and ensures privilege elevation is executed the way Windows security intended.

Security controls only work when users don’t try to bypass them. Evo’s End User Elevation was designed with an ultra-simple, low-friction user experience, ensuring employees can request access and continue working without confusion or disruption. Unlike clunky legacy tools, Evo feels native and intuitive - reducing frustration, increasing adoption, and keeping security strong without getting in the way of productivity.

Every organization communicates differently, and security prompts shouldn’t feel generic or confusing. Evo allows MSPs to fully customize end user elevation prompts with custom-tailored language, the MSP’s logo, instructions, or other guidance to match each customer’s policies and workflows. Clear, contextual prompts reduce user confusion, set expectations upfront, and help users understand the process, all while reinforcing the MSP’s brand and security standards.

Before revoking local admin rights across a customer’s endpoints, it’s important to understand the admin-level actions users are performing. This allows you to establish rules proactively rather than “flipping the switch” blindly. With Evo End User Elevation, technicians can leverage Learning Mode to monitor all user admin-level activities and create auto-approve and auto-deny rules before implementing least privilege. This approach minimizes friction for end users once local admin rights are removed and helps reduce the number of help desk tickets for access requests.