Integration with ConnectWise PSA

Automatically provision Acronis Cyber Protect Cloud services for new and existing customers directly from ConnectWise PSA. When you add Acronis services as additions to client agreements in ConnectWise PSA, the integration instantly creates corresponding customer accounts and protection plans in Acronis Cyber Protect Cloud. This eliminates manual setup processes and accelerates time-to-revenue while ensuring consistent service delivery across your customer base.

Streamline revenue recognition with automatic, usage-based billing that syncs directly into ConnectWise PSA. The integration captures real-time consumption metrics from Acronis Cyber Protect Cloud, including storage usage and device counts, and generates accurate billing reports based on your customers' actual usage. This supports both prepaid and pay-as-you-go billing models, allowing you to invoice customers based on their preferred billing mode.

Keep your ConnectWise PSA and Acronis systems in perfect sync. Any changes made to customer agreements, service additions, or account details in ConnectWise PSA automatically reflect in Acronis Cyber Protect Cloud, and vice versa. This eliminates data silos, reduces manual data entry errors, and ensures your teams always work with current information across both platforms.

Centralize all cyber protection events within ConnectWise PSA by automatically creating tickets for failed backups, recovery issues, quota warnings, and other critical events. Acronis alerts trigger ConnectWise PSA tickets that route to the appropriate teams based on your existing business rules, enabling faster issue resolution and proactive customer support without switching between multiple consoles.