Technology Ecosystem

BACKUP EAGLE® provides a unified dashboard for monitoring all backup jobs across multiple Acronis tenants and clients. This centralized visibility allows MSPs to quickly identify failed or missed backups, monitor backup health in real time, and ensure service consistency—saving time and reducing the risk of SLA breaches or unnoticed data loss.

Define, monitor, and enforce backup-related SLAs automatically. BACKUP EAGLE® tracks key metrics such as backup frequency, success rates, and restore performance, alerting MSPs when thresholds are not met. This automation ensures full transparency and simplifies SLA reporting for both internal teams and end customers, reducing manual oversight and compliance risks.

Unlike native retention limits, BACKUP EAGLE® archives detailed backup job histories and SLA data over the long term. This feature supports regulatory compliance, internal audits, and historical analysis. MSPs can quickly retrieve months or even years of backup evidence—essential for client trust, contract validation, and industry certifications.

Create, schedule, and distribute branded reports tailored to client-specific needs or regulatory standards. BACKUP EAGLE® allows MSPs to generate reports based on custom filters such as timeframes, client groups, job status, or SLA adherence. Automating report delivery improves customer satisfaction and frees up engineering resources for strategic tasks.

Beyond basic alerts, BACKUP EAGLE® enables advanced, rule-based alerting to identify recurring issues, unusual patterns, or potential SLA risks. MSPs can set custom thresholds for alert generation and receive actionable insights, helping them respond before issues escalate—boosting reliability and demonstrating a proactive service approach to clients.

BACKUP EAGLE® integrates directly with Acronis Cyber Protect Cloud APIs, enabling non-intrusive data collection without impacting backup performance. This ensures a smooth setup process and reliable, ongoing data flow. MSPs benefit from real-time visibility and enhanced reporting without needing to install agents or disrupt existing backup configurations.

Support for role-based access control allows MSPs to manage permissions across internal teams and client stakeholders. BACKUP EAGLE® can display filtered views by customer, department, or region—ensuring users see only what’s relevant. This enhances operational security and gives clients direct access to their backup performance if desired.

While designed to integrate tightly with Acronis, BACKUP EAGLE® also supports other backup solutions as well as storage devices, allowing MSPs to consolidate reporting and SLA tracking across heterogenic, hybrid, and complex environments. This is ideal for MSPs managing mixed infrastructures or transitioning to Acronis, enabling them to maintain consistent compliance and reporting standards throughout.